How do I cancel an order?

Step 1: Check the Order Status

Before attempting to cancel, check the status of your order:

• Pending Orders: If your order is still processing or has not yet been shipped, you may be able to cancel it easily.
• Shipped Orders: If your order has already been shipped, you may need to follow the return process instead of cancellation.

Step 2: Review the Cancellation Policy

Each retailer has its own cancellation policy. Here’s what to look for:

• Cancellation Window: Determine how long you have to cancel after placing your order (e.g., within 1 hour, 24 hours).
• Conditions: Some items may not be eligible for cancellation, especially if they are custom-made or marked as final sale.

Step 3: Log into Your Account

1. Visit the Retailer’s Website: Go to the shopping site where you placed your order.
2. Log into Your Account: Access your account using your username and password.

Step 4: Find Your Order

1. Go to Order History: Navigate to the “My Orders” or “Order History” section of your account.
2. Select the Order: Locate the order you wish to cancel.

Step 5: Initiate the Cancellation

1. Select Cancellation Option: Look for an option to cancel the order. This may be labeled as “Cancel Order” or “Request Cancellation.”
2. Follow the Prompts: Complete the cancellation process as directed on the site.

Step 6: Confirm Cancellation

After submitting your cancellation request:

• Look for Confirmation: Check your email or account for confirmation that your order has been canceled. This may take a few moments.
• Save Confirmation: Keep a record of the cancellation confirmation for your reference.

Step 7: Contact Customer Service (if needed)

If you encounter any issues or cannot find the cancellation option:

1. Contact Customer Support: Reach out to the retailer’s customer service for assistance.
   • Provide Order Details: Have your order number and relevant information ready when you contact them.
   • Request Cancellation: Clearly state that you want to cancel your order